Refund policy
CANCELLATION POLICY
At Gestly, all orders are processed and prepared for shipping immediately after confirmation. For this reason, we do not accept cancellations once an order has been placed.
Why can't I cancel?
Once payment is confirmed, our fulfillment and shipping process begins automatically, so changes or cancellations are not possible.
What if my order has already shipped?
Once your order has shipped, it can no longer be cancelled. If you'd like to return the product, please wait until you receive it and contact us to start a return under our Return Policy.
Exceptions
Cancellations will only be considered in the following cases:
- A clear error on our side (wrong product sent)
- A duplicate order caused by a verifiable technical error
Customers in the European Union: this policy does not affect your legal right of withdrawal described in the "Orders Shipped to the European Union" section below.
Having an issue with your order?
Contact us at 📩 Gestly.34@gmail.com and we'll do everything we can to help.
By placing an order with Gestly, the customer acknowledges having read and accepted this Cancellation Policy.
RETURN POLICY (30 DAYS)
You have 30 days from the day you receive your Gestly LED gesture light to request a return.
To be eligible, the item must be in the same condition you received it: unused, undamaged, in its original packaging, and with all included accessories (LED panel, remote control and adhesive strips). You will also need your receipt or proof of purchase.
To start a return, contact us at:
📩 Gestly.34@gmail.com
Important: returns sent without prior authorization by email will not be accepted.
If your return is approved, we'll send you instructions to complete the process. In some cases we may provide a shipping label, depending on your country and situation.
DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us as soon as possible at:
📩 Gestly.34@gmail.com
Include your order number and a photo or short video of the issue so we can review your case and offer a solution (replacement or refund, as appropriate).
LOST OR UNDELIVERED PACKAGES
All Gestly orders include insured shipping. If your tracking shows no movement for an extended period, or your package is confirmed lost in transit, contact us at 📩 Gestly.34@gmail.com and we'll send a replacement or issue a refund.
NON-RETURNABLE ITEMS
We do not accept returns of items that:
- have been used or altered
- are not in their original packaging
- show damage not caused by manufacturing or shipping
We also do not accept returns of:
- final sale items (if applicable)
- gift cards
If you have any questions, please email us before sending any return.
EXCHANGES
We do not offer direct exchanges. If you'd like a different item or variant, the fastest way is to:
- request a return of your current item (if eligible), and
- place a new order for the item you want.
ORDERS SHIPPED TO THE EUROPEAN UNION
If your order is shipped to a European Union country, you have the right to a 14-day withdrawal period to cancel or return your purchase without giving a reason. The item must be unused, in its original condition and packaging.
(Note: exceptions may apply depending on the product type and local regulations.)
REFUNDS
We will notify you once we receive and inspect your return. If your refund is approved:
- it will be issued to your original payment method
- within up to 10 business days
Banks and payment providers may take a little longer to show the refund. If more than 15 business days have passed since approval and you still don't see it, contact us at:
📩 Gestly.34@gmail.com